Shipping policy
Shipping Policy
Last updated: September 19, 2026
At GoalLight, we are committed to processing and shipping your order as efficiently and securely as possible.
This Shipping Policy applies to purchases made through www.cadoru.com.
Please review the information below regarding processing times, delivery estimates, tracking, shipping addresses, customs, and other shipping conditions.
1. Free Shipping
Cadoru offers free standard shipping for eligible orders placed through our online store, unless otherwise stated during checkout.
Free shipping applies only to the standard shipping method available for the selected destination.
If additional or alternative shipping methods are available, they may be subject to additional charges.
2. Order Processing Time
Once your order has been successfully placed and payment has been confirmed, we generally require:
2 to 4 business days
to process your order, verify the information provided, prepare the product, and arrange shipment.
Business days generally refer to Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Processing times are separate from shipping transit times.
3. Estimated Shipping and Delivery Time
After your order has been processed and shipped, the estimated transit time is:
8 to 14 business days
Therefore, the estimated total delivery time from the date the order is placed is approximately:
10 to 18 business days
These delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery times may vary depending on factors such as:
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Destination country or region.
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Shipping carrier.
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Customs procedures.
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Local delivery networks.
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Public holidays.
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Weather conditions.
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High-volume shipping periods.
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Transportation disruptions.
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Other circumstances outside Cadoru's reasonable control.
4. Order Tracking
Once your order has been shipped, tracking information may be provided when available.
If tracking is available, you may receive:
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A tracking number.
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A tracking link.
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Shipping status updates.
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Carrier information.
Tracking updates may not appear immediately after shipment.
In some cases, several business days may pass before the carrier updates the tracking information.
Tracking information is provided by third-party shipping carriers, and Cadoru does not control the frequency or timing of tracking updates.
5. Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase.
This includes, where applicable:
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Full recipient name.
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Street address.
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Apartment, unit, or building number.
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City.
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State, province, or region.
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Postal or ZIP code.
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Country.
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Telephone number.
Cadoru is not responsible for shipping delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, outdated, or insufficient information provided by the customer, except where responsibility cannot legally be excluded.
6. Changes to Shipping Information
If you notice an error in your shipping information after placing an order, contact us as soon as possible at:
We will make reasonable efforts to update the information if the order has not yet entered fulfillment or shipment.
However, we cannot guarantee that shipping information can be modified once an order has been processed or shipped.
Once a package has been handed over to the shipping carrier, we may not be able to modify or redirect the delivery.
7. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:
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Returned to the sender.
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Held by the carrier.
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Sent to a local collection point.
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Considered undeliverable.
If the package is returned because of incorrect or incomplete customer information, the customer may be responsible for any additional shipping costs associated with reshipping the order.
Any applicable reshipping fees must be paid before the order is shipped again.
If a refund is requested instead of reshipment, applicable shipping, return, or carrier costs may be deducted from the refundable amount where permitted by law.
8. Delivery Delays
Although we make reasonable efforts to meet our estimated delivery timeframes, delays may occur.
Possible causes include:
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Shipping carrier delays.
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Customs inspections.
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Customs clearance procedures.
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Import restrictions.
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Weather conditions.
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Natural disasters.
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National or local holidays.
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High-volume shipping periods.
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Transportation disruptions.
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Local delivery issues.
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Incorrect shipping information.
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Events outside Cadoru's reasonable control.
Estimated delivery times are not guaranteed delivery dates.
A shipment arriving later than the estimated delivery timeframe does not automatically mean that the order has been lost or that the customer is automatically entitled to a refund.
If your order experiences a significant delay, please contact us so that we can review the available tracking and shipping information.
9. Customs, Duties and Import Taxes
International orders may be subject to:
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Customs duties.
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Import taxes.
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Value-added taxes.
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Handling fees.
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Brokerage fees.
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Other charges imposed by local authorities.
Unless otherwise stated during checkout, these charges may be the responsibility of the customer.
Cadoru does not control customs authorities and cannot predict whether additional charges will apply to a specific order.
Customers are responsible for understanding any applicable import rules, taxes, duties, or restrictions in their destination country.
Customs procedures may also cause additional delivery delays.
10. Customs Delays
International shipments may occasionally be held by customs authorities for inspection or processing.
Cadoru has no direct control over customs clearance times.
A customs delay does not necessarily indicate that the package has been lost.
If additional information or payment is required by customs authorities, the customer may be responsible for completing the required process.
11. Orders Shipped Through Third Parties
Cadoru may work with:
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Fulfillment partners.
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Warehouses.
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Shipping carriers.
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Logistics providers.
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Other third-party service providers.
As a result, your order may be shipped from a location different from Cadoru's business location.
This allows us to select an appropriate fulfillment and shipping route depending on product availability and destination.
The sender information shown on the package may therefore differ from the Cadoru name or address.
This does not affect the validity of your order.
12. Multiple Packages
In some cases, an order containing more than one item may be shipped in separate packages.
This may occur because products are stored at different fulfillment locations or because of shipping requirements.
Separate packages may:
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Have different tracking numbers.
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Arrive on different dates.
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Be handled by different carriers.
Receiving only part of a multi-package order does not necessarily mean that the remaining items have been lost.
13. Orders Marked as Delivered
If tracking information indicates that your order has been delivered, but you cannot locate the package, please first:
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Check around the delivery location.
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Ask family members or other household members.
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Check with neighbors.
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Check with building reception, security, or administration where applicable.
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Review any delivery notice left by the carrier.
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Contact the local carrier when possible.
If the package still cannot be located, contact us at:
We will review the available shipping information and assist where reasonably possible.
A carrier's delivery confirmation may be considered relevant evidence that the shipment was delivered to the destination address.
14. Failed Delivery Attempts
Some carriers may attempt delivery more than once or may leave the package at a local pickup point.
The customer is responsible for monitoring available tracking information and collecting the package when required.
If a package is returned because the customer:
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Failed to collect it.
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Refused delivery without prior authorization.
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Was unavailable after repeated delivery attempts.
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Failed to respond to carrier notifications.
additional shipping or return costs may apply.
Where permitted by law, such costs may be deducted from any applicable refund or charged before reshipment.
15. Refused Packages
Customers should not refuse delivery of an order without first contacting Cadoru.
Refusing a package does not automatically qualify the customer for a full refund.
If a package is refused and returned, we may need to wait until the returned shipment has been received and inspected before determining whether a refund is available.
Shipping, return, customs, or carrier fees associated with a refused package may be deducted from the refund where permitted by applicable law.
16. Lost Packages
If tracking information suggests that a package may have been lost in transit, please contact us.
We may need to open an investigation with the shipping carrier or fulfillment provider.
During this process, we may request additional information from the customer.
If the carrier or fulfillment provider confirms that the package has been lost, Cadoru will provide an appropriate solution, which may include reshipment or refund, depending on the circumstances and applicable law.
17. Damaged Packages
If your package arrives visibly damaged, please inspect the product as soon as possible.
If the product itself is damaged, defective, or incorrect, contact us at:
We may request:
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Photographs of the shipping package.
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Photographs of the shipping label.
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Photographs of the product.
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Videos showing the issue.
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Your order number.
Claims involving damaged, defective, or incorrect products will be handled in accordance with our Returns & Refund Policy.
18. Return Shipping
Return shipments are governed by our Returns & Refund Policy.
Customers should not send a product back without first receiving return authorization and instructions from Cadoru.
The return address may differ from the address shown on the original package.
Where the return is related to a change of mind, dissatisfaction, or an eligible claim under our 90-Day Money-Back Guarantee where the product is not defective, damaged upon arrival, or incorrect, the customer is responsible for the applicable return shipping costs.
19. International Shipping
Cadoru may ship to customers in multiple countries.
Shipping options, availability, delivery timeframes, customs requirements, and carrier services may vary by destination.
We reserve the right to restrict shipping to certain regions or countries where fulfillment is unavailable, excessively difficult, prohibited, or commercially impractical.
20. Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
GoalLight
Website: www.cadoru.com
Email: renzogutierrezperez@gmail.com
Please include your order number when contacting us so that we can review your shipment more efficiently.